Returns & Refunds

Last updated 14 August 2026

The short version

Unused items in their original packaging can be returned within 30 days of delivery for a refund to the original payment method. Email support@pegasisupply.store with your order number to start.

What we can accept

• Items unused, unwashed and free of marks, in the packaging they arrived in.
• Complete sets — all pieces of a set must come back together.
• Returns postmarked within 30 days of the delivery date.

What we cannot accept

• Items that have been used, seasoned, washed or laundered.
• Items returned without prior contact, as we cannot identify them on arrival.

Refunds

Once your return is received and inspected we issue the refund to the original payment method within three business days. Your bank or card issuer may take a further few days to post it. We refund the price of the item; original shipping is refunded only where the item was faulty, damaged or sent in error.

Faulty or incorrect items

If something arrives faulty or is not what you ordered, email support@pegasisupply.store with a photograph and your order number. We cover return postage on faults and errors, and you can choose a replacement or a full refund including shipping.

Exchanges

We process exchanges as a return plus a new order, so you are never waiting on stock that may have moved. Email us and we will hold the replacement where we can.